Returns & Refund Policy
Last updated: June 2026
Thank you for supporting Aroma & Glow.
Customer satisfaction is important to me, and I aim to resolve any issues fairly, transparently and in accordance with UK consumer law.
You are entitled to receive goods that are:
• As described
• Of satisfactory quality
• Fit for purpose
If a product is faulty, damaged or not as described, you may be entitled to a repair, replacement or refund.
This section applies to products handmade and supplied directly by Aroma & Glow.
Examples include:
• Artisan soaps
• Whipped soaps
• Body scrubs
• Shaving products
• Wax melts
• Home fragrance products
• Seasonal and handmade collections
Under the Consumer Contracts Regulations 2013, customers generally have 14 days from receiving goods to notify a seller of their intention to cancel.
To qualify for a return, products must be:
• Unused
• Unopened
• In their original packaging
• In a resaleable condition
Customers are responsible for return postage costs unless the item is faulty, damaged or supplied incorrectly.
For hygiene and safety reasons, opened or used cosmetic and home fragrance products cannot be returned unless they are faulty.
This includes products where:
• Packaging has been opened
• Protective seals have been removed
• The product has been used, tested or altered
Some products featured on Aroma & Glow may be supplied and dispatched directly by trusted third-party partners.
Where a product is supplied by a partner company:
• The partner's returns policy applies
• Returns must be sent directly to the partner where instructed
• Refund decisions are governed by the partner's terms and conditions
• Aroma & Glow cannot process returns for products supplied directly by third parties
Customers should refer to the relevant supplier's policies for full details regarding returns, exchanges and refunds.
If you receive a damaged, faulty or incorrect item, please contact Aroma & Glow within 48 hours of delivery where possible.
Please include:
• Your order details
• A description of the issue
• Clear photographs of the item and packaging
Each case will be reviewed individually and resolved fairly.
Where a refund is approved:
• Refunds will be issued to the original payment method
• Processing times may vary depending on the payment provider
• Shipping charges are refundable only where required by law or where the item is faulty
Aroma & Glow cannot accept responsibility for issues arising from:
• Improper use of products
• Failure to follow instructions or safety guidance
• Improper storage
• Deliberate modification or misuse of products
For any questions regarding returns or refunds, please contact:
Aroma & Glow
📧 aromaandglow.contact@gmail.com
Handmade with care. Resolved with fairness.
Thank you for supporting Aroma & Glow.
Customer satisfaction is important to me, and I aim to resolve any issues fairly, transparently and in accordance with UK consumer law.
1. Your Rights Under UK Law
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.You are entitled to receive goods that are:
• As described
• Of satisfactory quality
• Fit for purpose
If a product is faulty, damaged or not as described, you may be entitled to a repair, replacement or refund.
2. Aroma & Glow Handmade Products
This section applies to products handmade and supplied directly by Aroma & Glow.
Examples include:
• Artisan soaps
• Whipped soaps
• Body scrubs
• Shaving products
• Wax melts
• Home fragrance products
• Seasonal and handmade collections
Change of Mind Returns
Under the Consumer Contracts Regulations 2013, customers generally have 14 days from receiving goods to notify a seller of their intention to cancel.
To qualify for a return, products must be:
• Unused
• Unopened
• In their original packaging
• In a resaleable condition
Customers are responsible for return postage costs unless the item is faulty, damaged or supplied incorrectly.
Hygiene & Safety Exemptions
For hygiene and safety reasons, opened or used cosmetic and home fragrance products cannot be returned unless they are faulty.
This includes products where:
• Packaging has been opened
• Protective seals have been removed
• The product has been used, tested or altered
3. Partner Products
Some products featured on Aroma & Glow may be supplied and dispatched directly by trusted third-party partners.
Where a product is supplied by a partner company:
• The partner's returns policy applies
• Returns must be sent directly to the partner where instructed
• Refund decisions are governed by the partner's terms and conditions
• Aroma & Glow cannot process returns for products supplied directly by third parties
Customers should refer to the relevant supplier's policies for full details regarding returns, exchanges and refunds.
4. Damaged, Faulty or Incorrect Items
If you receive a damaged, faulty or incorrect item, please contact Aroma & Glow within 48 hours of delivery where possible.
Please include:
• Your order details
• A description of the issue
• Clear photographs of the item and packaging
Each case will be reviewed individually and resolved fairly.
5. Refunds
Where a refund is approved:
• Refunds will be issued to the original payment method
• Processing times may vary depending on the payment provider
• Shipping charges are refundable only where required by law or where the item is faulty
6. Incorrect Use
Aroma & Glow cannot accept responsibility for issues arising from:
• Improper use of products
• Failure to follow instructions or safety guidance
• Improper storage
• Deliberate modification or misuse of products
7. Contact
For any questions regarding returns or refunds, please contact:
Aroma & Glow
📧 aromaandglow.contact@gmail.com
Handmade with care. Resolved with fairness.
