Shipping Policy
Last updated: June 2026
Every Aroma & Glow product is handmade in small batches and prepared individually with care and attention to detail.
During busy periods, seasonal launches or promotional events, processing times may occasionally be longer.
You will be notified once your order has been dispatched.
For international enquiries, please contact Aroma & Glow before placing an order.
Available options may include:
• Royal Mail
• Evri
• Other courier services
• Home delivery
• Parcel locker / collection point delivery
Available shipping methods and prices will be communicated at the time of ordering.
Typical UK delivery estimates are:
• Royal Mail Tracked 24: approximately 1–2 working days
• Royal Mail Tracked 48: approximately 2–3 working days
• Evri Standard: approximately 2–5 working days
Please note that delivery estimates are provided by the courier and cannot be guaranteed.
Customers are responsible for monitoring tracking updates and collecting parcels from designated collection points or lockers where applicable.
Aroma & Glow cannot be held responsible for:
• Incorrect addresses provided by the customer
• Failed deliveries resulting from inaccurate information
• Additional delivery charges incurred due to address errors
If your parcel is delayed, lost or arrives damaged:
• Check any available tracking information
• Contact Aroma & Glow as soon as possible
• For damaged parcels, provide photographs of the product and packaging within 48 hours of delivery
Each case will be reviewed individually and fairly.
From time to time, Aroma & Glow may offer or recommend products supplied directly by third-party partners.
Where products are shipped directly by a partner company, that company's shipping, delivery and returns policies will apply.
Delivery times, courier services and order processing for partner products are controlled by the respective supplier and may differ from Aroma & Glow's own policies.
Customers should refer to the relevant supplier's policies for full details.
Aroma & Glow remains responsible for preparing and dispatching handmade products.
Once an order has been handed to the selected courier, delivery performance is managed by that courier service. However, Aroma & Glow will always make reasonable efforts to assist customers in resolving delivery issues where possible.
Handmade with care. Packed with purpose. Delivered with attention.
Thank you for choosing Aroma & Glow.
Every Aroma & Glow product is handmade in small batches and prepared individually with care and attention to detail.
1. Processing Time
As all Aroma & Glow products are handmade, please allow up to 7 working days for your order to be prepared before dispatch.During busy periods, seasonal launches or promotional events, processing times may occasionally be longer.
You will be notified once your order has been dispatched.
2. Shipping Locations
Aroma & Glow currently ships within the United Kingdom.For international enquiries, please contact Aroma & Glow before placing an order.
3. Delivery Options
Customers may choose their preferred delivery method where available.Available options may include:
• Royal Mail
• Evri
• Other courier services
• Home delivery
• Parcel locker / collection point delivery
Available shipping methods and prices will be communicated at the time of ordering.
4. Estimated Delivery Times
Once dispatched, delivery times depend on the selected courier service.Typical UK delivery estimates are:
• Royal Mail Tracked 24: approximately 1–2 working days
• Royal Mail Tracked 48: approximately 2–3 working days
• Evri Standard: approximately 2–5 working days
Please note that delivery estimates are provided by the courier and cannot be guaranteed.
5. Tracking Information
Tracking details will be provided whenever available.Customers are responsible for monitoring tracking updates and collecting parcels from designated collection points or lockers where applicable.
6. Delivery Address Information
Customers are responsible for providing accurate delivery information.Aroma & Glow cannot be held responsible for:
• Incorrect addresses provided by the customer
• Failed deliveries resulting from inaccurate information
• Additional delivery charges incurred due to address errors
7. Lost, Delayed or Damaged Parcels
If your parcel is delayed, lost or arrives damaged:
• Check any available tracking information
• Contact Aroma & Glow as soon as possible
• For damaged parcels, provide photographs of the product and packaging within 48 hours of delivery
Each case will be reviewed individually and fairly.
8. Products Supplied by Third-Party Partners
From time to time, Aroma & Glow may offer or recommend products supplied directly by third-party partners.
Where products are shipped directly by a partner company, that company's shipping, delivery and returns policies will apply.
Delivery times, courier services and order processing for partner products are controlled by the respective supplier and may differ from Aroma & Glow's own policies.
Customers should refer to the relevant supplier's policies for full details.
9. Shipping Responsibility
Aroma & Glow remains responsible for preparing and dispatching handmade products.
Once an order has been handed to the selected courier, delivery performance is managed by that courier service. However, Aroma & Glow will always make reasonable efforts to assist customers in resolving delivery issues where possible.
Handmade with care. Packed with purpose. Delivered with attention.
